HCM - Service Trainer (Multi Brand)

Mô tả Công việc

The Service Trainer (Nhân viên Đào Tạo Dịch Vụ) is responsible for developing and delivering training programs that equip service representatives with the knowledge and skills to provide exceptional customer service. This role ensures a consistent and high-quality service experience for all customers.

60% of the trainer's time will be dedicated to:

• Allocating a minimum of 80 to 100 hours per month for training and coaching
• Conducting monthly training programs on sales processes and fixed service standards.
• Delivering brand-specific training programs.
• Conducting store visit audits and providing direct coaching to store staff.

40% of the trainer's time will be dedicated to:

• Reviewing and localizing training programs.
• Compiling and sending training, store visit, and coaching reports.
• Developing new training programs.
• Creating e-learning training modules.

Benefits of Maisonista:

• Basic salary + lunch allowance + parking allowance
• 12 - 15 days annual leave
• Participate in Social Insurance according to labor law regulations
• Generali 24/7 accident insurance
• Periodic health examination
• 13th month bonus, Kpi bonus per year
• Review salary once a year
• Enjoy purchasing policies at preferential prices exclusively for Maison employees

Yêu Cầu Công Việc

• Bachelor's degree or equivalent in relevant fields.
• Minimum 2 years of experience conducting training, preferably in the Retail/Beauty industry.
• Proficiency in English (written and spoken).
• Proactive, independent, and detail-oriented.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Vibrant and outgoing personality with a great sense of personal style