HCM - Service Trainer / Nhân Viên Đào Tạo - Multi Fashion Brand

Job Description

The Service Trainer is responsible for developing and delivering training programs that equip service representatives with the knowledge and skills to provide exceptional customer service. This role ensures a consistent and high-quality service experience for all customers.

60% of the trainer's time will be dedicated to:

• Allocating a minimum of 80 to 100 hours per month for training and coaching
• Conducting monthly training programs on sales processes and fixed service standards.
• Delivering brand-specific training programs.
• Conducting store visit audits and providing direct coaching to store staff.

​40% of the trainer's time will be dedicated to:

• Reviewing and localizing training programs.
• Compiling and sending training, store visit, and coaching reports.
• Developing new training programs.
• Creating e-learning training modules.

Benefit:

• Attractive salary + lunch allowance + parking allowance
• Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue
• Social insurance as Labor law
• Union, year-end party, team building..
• Employee discount purchases
• 12 - 15 days annual leave

Job Requirement

• Bachelor's degree or equivalent in relevant fields.
• Candidates with 1–2 years of experience in the fashion industry. (Preferably as Department Manager or Store Supervisor at fashion brands)
• Minimum 2 years of experience conducting training, preferably in the Retail/Beauty industry.
• Proficiency in English (written and spoken).
• Advanced skills in MS Office applications (PowerPoint/Word/Excel).
• Proactive, independent, and detail-oriented.
• Passionate about coaching and training staff.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Vibrant and outgoing personality with a great sense of personal style