This is a senior leadership position responsible for overseeing the end-to-end process of new business and underwriting for life insurance products. This role ensures that applications are processed efficiently, risks are assessed accurately, and policies are issued in compliance with company guidelines, industry standards, and regulatory requirements. The incumbent will lead a team of underwriters, administrators, and support staff, driving operational excellence, implementing best practices, and leveraging technology to enhance productivity and customer experience.
Main Tasks and Responsibilities:
1. Leadership and Strategy
Develop and implement strategic plans for the New Business Underwriting department to align with the company’s overall goals and objectives.
Lead, mentor, and manage a team of underwriters, new business administrators, and support staff, fostering a high-performance culture.
Collaborate with senior leadership to establish underwriting guidelines, risk appetite, and pricing strategies for life insurance products.
Drive process improvements, automation, and digital transformation initiatives to streamline workflows and enhance operational efficiency.
Monitor industry trends, regulatory changes, and competitive landscape to ensure the company remains agile and compliant.
2. New Business Administration
Oversee the entire new business process, from application receipt to policy issuance, ensuring accuracy, timeliness, and a seamless customer experience.
Establish and monitor service level agreements (SLAs) to ensure applications are processed within agreed timelines.
Manage relationships with internal stakeholders (e.g., distribution, marketing, IT) and external partners (e.g., vendors, reinsurers) to facilitate smooth operations.
Implement quality control measures to minimize errors and ensure compliance with underwriting and administrative standards.
Identify bottlenecks in the new business process and implement corrective actions to improve turnaround times and customer satisfaction.
3. Underwriting Oversight
Oversee the risk assessment process for life insurance applications, ensuring consistent and fair underwriting decisions based on company guidelines and risk appetite.
Develop and maintain underwriting policies, manuals, and procedures to reflect best practices and regulatory requirements.
Approve complex or high-value cases within delegated authority and escalate cases as needed to senior management or reinsurers.
Ensure underwriting decisions balance risk management with business growth objectives, maintaining profitability and competitive pricing.
Monitor underwriting performance metrics (e.g., standard/substandard rates, decline rates, and turnaround times) and implement strategies to optimize outcomes.
4. Compliance and Risk Management
Ensure all new business and underwriting activities comply with regulations and industry standards.
Work closely with the compliance and legal teams to address regulatory inquiries, audits, and reporting requirements.
Identify and mitigate operational and underwriting risks through robust internal controls and monitoring mechanisms.
Stay updated on emerging risks (e.g., medical advancements, fraud trends) and adapt underwriting practices accordingly.
5. Technology and Innovation
Collaborate with the IT department to implement and optimize underwriting and new business systems (e.g., automated underwriting engines, CRM platforms, policy administration systems).
Leverage data analytics and predictive modeling to enhance risk assessment and decision-making processes.
Drive the adoption of digital tools and technologies to improve customer experience, such as e-applications, e-KYC, e-signatures, e-policies, and tele-underwriting.
Evaluate and recommend third-party tools or partnerships to improve efficiency and accuracy in underwriting and administration.
6. Stakeholder Management
Act as the primary point of contact for senior leadership on matters related to new business administration and underwriting.
Build strong relationships with reinsurers, ensuring effective communication and collaboration on complex cases and risk-sharing arrangements.
Partner with the distribution, marketing and product teams to address client escalations and provide technical expertise during product launches or campaigns.
Represent the company in industry forums, conferences, and regulatory discussions related to underwriting and new business operations.
7. Performance Monitoring and Reporting
Develop and track key performance indicators (KPIs) for the new business and underwriting teams, such as application processing times, underwriting accuracy, and policy issuance rates.
Prepare regular reports and dashboards for senior management, highlighting performance trends, risks, and opportunities for improvement.
Conduct periodic reviews of team performance, providing feedback and implementing training programs to address skill gaps.
Job Requirement
Bachelor’s degree in Business Administration, Finance, Insurance, Actuarial Science, or a related field. Medical background (e.g. Medical Doctor) is preferred.
Minimum of 10-15 years of experience in life insurance underwriting and new business operations, with at least 5 years in a leadership role.
Professional certifications such as Fellow of the Life Management Institute (FLMI), Chartered Life Underwriter (CLU), or similar credentials are highly desirable.
Proven track record of managing large teams and driving operational excellence in a life insurance industry.
Technical Skills:
Deep understanding of life insurance underwriting principles, risk assessment, and pricing methodologies.
Familiarity with automated underwriting systems, policy administration systems, and data analytics tools.
Strong knowledge of regulatory requirements and compliance standards in the life insurance industry.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with underwriting software platforms.
Soft Skills:
Exceptional leadership and people management skills, with the ability to inspire and motivate a diverse team.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Excellent communication and interpersonal skills, capable of building relationships with internal and external stakeholders.
Ability to work under pressure, manage competing priorities, and adapt to changing business needs.
Strategic thinker with a customer-centric mindset and a focus on innovation.
Key Competencies:
Leadership and Team Building
Risk Management and Underwriting Expertise
Process Optimization and Operational Efficiency
Regulatory Compliance and Governance
Stakeholder Collaboration and Relationship Management
Technology Adoption and Innovation
BENEFITS:
Annual Heath check
Fullerton Healthcare Program for employees since probation + Social Insurance on 100% gross salary
Annual leave: up to 21 days depending on level
Performance bonus: Based on personal performance review and company business
Various allowances depending on level
Internal training programs and financial Support for typical external programs
Various engagement activities: happy hour, outing trips,...
Work location
Ho Chi Minh
8 Hoàng Văn Thái, Tân Phú, Quận 7, Thành phố Hồ Chí Minh
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