[HO] QR Payment (Outsourcing 6-months Contract)

Job Description

a. QR Registration:

- Perform daily QR code merchant registrations on the system.

b. Issue Resolution & Support:

- Act as the first point of contact to handle inquiries and disputes from partners, merchants, branches, and T.Os.

- Provide timely support during merchant onboarding, usage, and after-sales services.

c. Collaboration & Communication:

- Liaise with internal teams and external partners to ensure smooth operations and fast resolution of technical or transaction issues.

d. Reporting:

- Prepare and submit relevant operational and performance reports as required.

e. Other Duties:

- Perform additional tasks as assigned by the line manager.

Job Requirement

- Bachelor’s degree in Economics, Banking, Finance, or related fields.

- Experience with business process modeling and documentation tools is a plus.

- Strong verbal and written communication skills.

- Ability to work effectively with cross-functional teams.

- Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with reporting tools is an advantage.

- Demonstrated teamwork, problem-solving, and time management skills.