Industrial Merchandiser

Job Description

1. Enquiry Management

· Receive and analyze all new inquiries from clients or sales, with a focus on technical specifications and project requirements.

· Identify and evaluate capable suppliers with expertise in industrial components; confirm material specifications, technical processes, and inspection requirements based on engineering standards.

· Negotiate and compare prices from various suppliers, ensuring timely quotations aligned with client requirements and technical specifications.

· Constantly source and propose relevant industrial products and solutions based on current industry trends, client needs, and project specifications.

· Organize and prepare technical trips for client visits, ensuring all relevant information and resources are available to facilitate discussions.

2. Order Management

· Oversee and manage orders from inception to completion, addressing emergencies that arise between clients and suppliers.

· Collaborate closely with internal QA/QC teams and suppliers to ensure that product quality meets industry standards and technical specifications.

· Work alongside the Purchase and Logistics departments to guarantee timely delivery of products.

3. Other Tasks

· Input relevant data into the SAP system accurately and in a timely manner.

· Facilitate communication between clients and suppliers to manage expectations effectively, focusing on technical aspects and ensuring clarity in specifications.

· Provide value-added services to clients by delivering technical support and insights efficiently and professionally.

· Undertake additional tasks assigned by the department manager to support project execution and client satisfaction.

Job Requirement

Industry: Engineering / Manufacturing / Industrial

Language: English (Intermediate+)

· Bachelor’s degree or higher in Engineering or a related technical field, demonstrating a solid understanding of industrial processes and products.

· 3+ years of experience in a similar role with a strong background in industrial components, engineering projects, or manufacturing environments.

· Extensive product knowledge of hardware products, hand tools, power tools, custom casting, forging, machining, welded production and other technical items related to industrial applications.

· High sense of responsibility and self-motivation, with a focus on technical excellence and client satisfaction.

· Strict adherence to the company’s rules and regulations.

· Engaging and influential communication and negotiation skills.

· Strong observation, analytical, and problem-solving abilities.

· Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint) and familiarity with drawings tools.

· A responsible approach towards work, maintaining clear and friendly communication with colleagues and management.

· Familiarity with SAP.

· Good command of written and oral English.

· Willingness to travel as necessary to engage with clients and suppliers on-site.

· Commitment to contributing positively to the team atmosphere.

· Strong commitment to diversity, equity, and inclusion.