Job Description
Founded in 2009 in Orange County, California, Yes4All has grown to become one of the leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon’s Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.
We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.
Guided by Mr. Nguyen Chi My, we leverage Vietnam’s competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.
At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.
Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.
Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.
Join us and be part of a passionate team that is redefining the fitness and lifestyle industry!
I. JOB DECRIPTIONS
1. Internal Control & Process Adherenc:
- Support owners in designing and maintaining standardized process, policies, and procedures.
- Design, maintain, and communicate Control Matrix by workstream; lead quarterly risk reviews and track remediation plans with audit teams
- Monitor and evaluate compliant adherence and effectiveness of applicable SOPs by daily walkthroughs and periodically compliance audit.
- Conduct process training and guide employees on control policies, approval workflows, and segregation of duties.
- Perform internal compliant audits to identify control gaps and recommend improvements.
- Prepare compliance reports to S-Team (BOD) and recommend corrective action plans.
- Concentrate on overseeing risk controls across the Procurement-to-Pay, Order-to-Cash,
- Inbound/Outbound Warehouse, End-to-End Logistics, Payment and B2B deals processes.
2. Dispute Management:
- Proactively monitoring chargebacks, deductions, and short-payments from platforms.
- Establish root cause analytics dashboard by platform and implement early warning indicators for recurring dispute patterns.
- Support root cause analysis of recurring disputes and collect supporting documents such as POs, invoices, delivery proofs, ASNs, BOLs, etc.
- Prepare and submit dispute packages through platform portals or ticketing systems.
- Collaborate with B2B, Logistics, Sales Ops, and AR teams to clarify shipment or payment issues.
- Liaise with platform teams to clarify cases and drive resolution.
- Track dispute resolution status, update recovery figures, and provide weekly/monthly reports including root cause analysis.
3. Business Process Improvement:
- Analyze and optimize business processes to enhance efficiency, reduce costs, and eliminate bottlenecks.
- Design, implement, and monitor process improvement initiatives, ensuring alignment with organizational strategy and compliance requirements.
- Lead cross-functional process redesign initiatives and take SOP ownership for key processes to ensure standardization and audit readiness
- Collaborate with cross-functional teams to standardize workflows, develop new SOPs, and drive a culture of continuous improvement.
4. ERP Enhancement:
- Serve as the key coordinator for identifying and addressing system mistakes or potential risks within the accounting ERP, safeguarding accuracy of financial data and reports.
- Analyze and categorize ERP data issues, determine root causes, and recommend corrective actions through SOP enhancements, R&R matrix updates, and compliance enforcement.
- Monitor and enforce process compliance across ERP-related functions to prevent risks and ensure data integrity.
- Govern ERP data and Master Data security in line with ISO 27001:2022, ensuring proper access controls and preventing data leakage.
- Drive continuous improvement of standardized ERP processes, ensuring operational stability, user compliance with R&R matrix, and timely discipline enforcement where necessary.
- Act as Finance–IT bridge for ERP enhancement projects and propose workflow control logic aligned with SOPs and compliance needs
5. Information technology security:
- Evaluate internal controls relted to information technology systems.
- Ensure information security and data protection in compliance with ISO 27001:2022.
- Enforce proper data access controls in alignment with the defined R&R matrix.
- Detect and immediately recommend remediation for potential data leakage risks across all systems.
- Perform periodic reviews to ensure systems maintain comprehensive audit trails for tracking all changes, while restricting and controlling direct access or modification of system data.
6. Other Projects/Tasks assigned by line manager:
- Undertake other relevant Projects or daily Tasks assigned by the Line Manager in a timely and high-quality manner.
- Design access control logic per job role and ensure audit trail systems meet ISO compliance and traceability expectations
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