Benefits

Job Description

Conduct business process analysis and project management to support cross-functional initiatives.
Assess business impacts bases on business requirement.
Responsible for working with other functional areas to gather, analyze, and document business requirements related to website, order management, fulfilment, and system integrations.
Translate business requirements into detailed user stories and functional specifications.
Understand business issues and provide solutions that align with operational needs and strategic goals.
Assist in analyzing consumer feedback to identify website issues/incidents, features, functions and assist in recommending enhancements.
Continually assess, identify, and present opportunities to improve and optimize the customer journey.
Analize the business requirements of Ecommerce and cross-functional department.
Based on the agreed-upon scope, develop and execute testing based on agreed scope to ensure full coverage of functionalities.
Participate in the development and management of cross-departmental project plans.
Support QA and UAT by working with the technical development team, eCommerce operation and product teams, third-party Integration vendors, and business leaders to validate enhancements, and be involved in performing QA, and user acceptance testing.

Having a bachelor’s degree in computer science, MIS or a related field.
Minimum 3 years experiences in technical BA for eCommerce projects. Experienced with F&B projects and integration for multi systems is preferred.
Experience in working with outsourced development teams.
Prefer certificate with PMP, IIBA, PBA…
Depth, understanding and working knowledge of e-commerce business process flows such as order management and fulfilment processes.
Customer Service & Negotiation, Self-task management, might manage project on the pipeline.
Experienced in tools: Flows (Draw.io, Bizagi), Mock-ups (Figma), Project (Jira, Confluence, Trello, Monday).
Knowledge of HTML, CSS, Java and PHP is a plus.
Having a background in finance or accounting and being proficient with Excel, SQL is a plus.
Cost & Benefits analysis, Process analysis is a plus.

Ho Chi Minh

15 Lê Thánh Tôn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh