IT Helpdesk

Job Description

Responsibilities:

· Manage daily IT operations: hardware, software, network troubleshooting.

· Provide technical support to employees, ensuring stable system performance.

· Maintain and update internal IT infrastructure, including servers, LAN/WAN, Wi-Fi, printers, and office devices.

· Manage user accounts, access rights, and system security.

· Coordinate with Group global IT, vendors and service providers for update soft ware, IT equipment and support other requests.

· Data backup & recovery: Regularly back up data, test recovery processes, and maintain Disaster Recovery Plan.

· Propose improvements to IT processes and tools.

· Provide IT training sessions to staff to improve digital literacy.

· Support and maintain ERP, WMS, TMS, CargoWise and other logistics-related systems.

· Ensure compliance with personal data protection laws and corporate policies.

· Develop and implement IT policies, management budget, and strategic plans aligned with company goals.

· Other jobs as required by line manager/BOD

Job Requirement

·       Bachelor’s degree in Information Technology or related field.

·       Knowledge of Windows Server, networking, cybersecurity, data protection, and database management.

·       2+ years of IT leader experience (preferably candidate worked in JPN company, or logistics, forwarding, or warehousing.)

·       Good written and verbal communication skills in English

·       Certificate of formal IT training programs will be a plus

·       Proven experience in IT project management and digital transformation.

·       Ability to build IT roadmap and align with business strategy.

·       Ability to work in group and able to work under high-pressure

·       Ability to work hard and takes responsibility

·       Age: 30 to 40 years old

·       Gender: Male