IT Staff (System/ Network Administrator or Helpdesk Technician)

Job Description

Job Description 1: System/ Network Administrator

Key Responsibilities:

• Manage and maintain Windows domain environments.

• Configure and troubleshoot Cisco network equipment.

• Implement and manage SD-WAN solutions.

• Maintain and Verify

• Develop and maintain scripts and automation using Python and PowerShell.

• Create and analyze reports using Power BI.

• Collaborate with IT team members to resolve complex technical issues.

• Monitor network performance and ensure system availability and reliability.

• Implement and verify Disaster Recovery Plan (DRP) solutions for all data and IT resources within the environment.

Required Skills and Qualifications:

• Extensive experience with Windows Server and Active Directory.

• Proficiency in managing Cisco routers, switches, and firewalls.

• Knowledge of SD-WAN technologies and zero-knowledge security solutions.

• Strong programming skills in Python and PowerShell.

• Experience with Power BI for data analysis and reporting.

• Excellent problem-solving and analytical skills.

• Strong time management and organizational skills.

• Ability to work both independently and as part of a team.

• Excellent communication and interpersonal skills

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Job Description 2: Helpdesk Technician

Key Responsibilities:

• Provide technical support for hardware and software issues.

• Troubleshoot and resolve issues with Windows and Linux operating systems.

• Address power and network-related problems.

• Maintain and repair computer hardware and peripherals.

• Assist users with IT-related queries and provide excellent customer service.

• Document and track issues and resolutions in a ticketing system.

• Collaborate with team members to ensure efficient operation of the IT department.

• Participate in team meetings and contribute to continuous improvement initiatives.

• Solve problems with DNC and MES stations in a manufacturing environment.

Required Skills and Qualifications:

• Strong knowledge of Windows and Linux operating systems.

• Proficiency in troubleshooting hardware and software issues.

• Experience with network troubleshooting and power management.

• Excellent customer service and communication skills.

• Ability to work both independently and as part of a team.

• Strong organizational and time management skills.

• Patience and the ability to remain calm under pressure.

• Experience with IT ticketing systems is a plus.

Job Requirement

• Education level: College degree or higher, major related to IT
• Technical Proficiency: Candidates must possess top-tier technical skills relevant to their roles.
• Team Collaboration: The ability to work effectively within a team environment is essential.
• Communication Skills: Strong written English communication skills are necessary to ensure clear and effective interactions. (*Good verbal English communication is a bonus, but not necessary)