IT Support Engineer

Job Description

- Troubleshooting operational problems of operating systems (Windows, specific industrial software), application software, printers and other peripherals

- Manage licensing, upgrading and troubleshooting of software specific to textile equipment

- Maintain network equipment to ensure stable communication between textile machines and control systems.

- Regular inspection and maintenance of network security equipment (firewalls, intrusion detection systems)

- Create and maintain a detailed inventory of IT assets, including equipment serial numbers, purchase dates and warranty status.

- Configure and manage file servers and implement data categorization and storage policies.

- Regularly test the integrity and recoverability of backup data.

- Implement data encryption measures to protect sensitive production data.

- Monitor camera operation status to ensure recording quality and storage integrity.

- Maintain electronic access control systems, including troubleshooting of card readers and locks.

- Collaborate with production technicians to diagnose network related equipment operational issues.

- Proficient in Windows 10/11 operating system installation, setup and troubleshooting

- Basic Linux system (e.g. Centos 7) administration skills

- Familiarity with network protocols and concepts such as TCP/IP, DHCP, DNS, etc.

- Ability to configure and manage VLANs, QoS to optimize factory networks.

- Sound knowledge of server hardware maintenance (e.g. 1U/2U servers)

- Ability to configure and manage firewall rules to protect the internal network.

- Implement basic setup and monitoring of network intrusion detection systems (IDS).

- Knowledge of VPN setup to ensure secure access to remote devices.

Job Requirement

- College degree or above in Computer Science, Information Engineering, Electrical Engineering or related fields.

- At least 2 years of IT support experience, preferably in an industrial environment or manufacturing industry.

- Fluent in Chinese (Putonghua preferred)

- Ability to communicate with local staff in basic technical skills in Vietnamese (Vietnamese language skills preferred)