IT System Administrator

Job Description

1. IT Helpdesk & End-User Support:

• Respond to and resolve user-reported technical issues related to computers, software, and peripheral devices.
• Install, configure, and upgrade hardware and software for employees.
• Perform repair and preventive maintenance on IT equipment.
• Use remote tools to diagnose and resolve user problems in a timely manner.

2. System and Network Administration:

• Administer and maintain LAN, WAN, and Wi-Fi networks, including switches, routers, and firewalls.
• Manage systems such as Domain Controller, Email, Website, Portal, and File Servers.
• Monitor and optimize system performance, availability, and security.
• Maintain security infrastructure and ensure IT compliance standards are met.

3. ERP System Support:

• Support the operation and administration of the company’s ERP system.
• Collaborate with internal departments and external vendors to ensure seamless ERP performance and successful project delivery.

4. Infrastructure Monitoring & Incident Response:

• Continuously monitor server and network infrastructure for performance, failures, and vulnerabilities.
• Troubleshoot and resolve technical issues to minimize system downtime.
• Replace or upgrade hardware components when repair is not possible.

5. Network & Internet Security:

• Implement security measures to safeguard data and prevent unauthorized access.
• Maintain and update firewalls, antivirus, and endpoint protection systems.
• Proactively prevent threats such as data leakage, malware, and system vulnerabilities.
• Respond to and resolve network-related security incidents.

6. User Training & Documentation:

• Provide user training and documentation for common IT systems and applications.
• Support employees in using internal tools and technologies efficiently.

Job Requirement

• Bachelor’s or college degree in Information Technology, Computer Science, Network Engineering, or a related field.
• 2–3 years of experience in system/network administration or IT support roles.
• Solid understanding of Windows Server, Active Directory, networking principles, and cybersecurity fundamentals.
• Experience with ERP systems (implementation or administration) is a strong plus.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications are a plus.