Kiosks & MT Account Manager

Job Description

Job description

Role Overview

We are looking for a dynamic and results-oriented Kiosks & Modern Trade Account Manager to support and scale our direct-to-consumer kiosks and key MT retail accounts in Vietnam. This role plays a key part in executing the commercial growth strategy of brands such as Feastables chocolate, ensuring high availability, visibility, and sales performance across both channels.

Key Responsibilities

Kiosk Channel Sales & Operations

• Manage sales activities across all self-operated kiosks (existing and new openings).

• Develop sales targets per kiosk; monitor daily, weekly, and monthly performance.

• Coordinate with marketing team for in-store activations and seasonal campaigns.

• Oversee kiosk staffing, stock levels, merchandising, and customer service standards.

• Analyse customer footfall, product preferences, and transaction data to improve conversion rates.

Modern Trade Account Management

• Maintain and grow relationships with key MT retailers.

• Drive volume growth and maximize product listing, shelf space, and trade promotions.

• Negotiate trading terms, JBPs, and category visibility plans with each account.

• Ensure timely order placements and coordinate stock delivery with supply chain.

Cross-Channel Sales Coordination

• Develop pricing strategies and promotions aligned across kiosk and MT channels.

• Work closely with supply chain for demand forecasting and in-stock planning.

• Collaborate with marketing on POSM deployment and trade marketing effectiveness.

Reporting & Insights

• Track sales KPIs by channel, door, and SKU.

• Analyse ROI of trade promotions and kiosk campaigns.

• Generate periodic reports and recommend action plans for sales growth and efficiency.

Job Requirement

Job requirements

Qualifications & Skills

• Min degree in Business, Marketing, or related field.

• 5+ years of experience in FMCG sales, including MT and/or D2C retail channels.

• Strong understanding of Vietnam’s modern trade retail and kiosk/digital D2C landscape.

• Proven track record in managing sales teams and achieving targets.

• Experience with promotion planning, distributor/retailer negotiations, and merchandising strategies.

• Data-driven mindset with strong analytical and reporting skills.

• Proficient in Microsoft Excel, PowerPoint, and CRM tools.

• Bilingual: Fluent in Vietnamese and English.

KPIs

• Monthly/Quarterly sales vs target by channel (Kiosk, MT)

• Average transaction value & footfall conversion (Kiosk)

• Number of new doors opened (MT)

• Sell-out growth & market share

• Promotion ROI and trade spend efficiency