Learning Management System (LMS) Administrator (Life Insurance)

Job Description

Department

Training & Development / Learning & Development (L&D)

Reports To

Head of Training

Job Purpose

To manage and administer the Learning Management System (LMS) used for digital and blended training programs across the life insurance organization. This role ensures effective system operations, content delivery, compliance tracking, and reporting to support employee and agent capability development.

Key Responsibilities

· Maintain and configure the LMS (e.g., SuccessFactors, Moodle) for optimal performance.

· Upload and manage digital learning content, including SCORM packages and multimedia.

· Create user accounts, assign roles, and manage access permissions.

· Support trainers and managers with training assignments, course creation, and learner enrollment.

· Track training completion and generate reports for compliance and business metrics.

· Ensure regulatory training modules (e.g., AML, sales conduct) are properly assigned and tracked.

· Provide first-line support for LMS-related issues and liaise with IT or vendors for escalations.

· Coordinate with HR for integration of LMS with employee data systems.

· Implement enhancements such as gamification, mobile compatibility, and learning analytics.

· Maintain system documentation and perform routine audits for data accuracy.

Key Interactions

Internal: HR, IT, Compliance, Sales Training Teams

External: LMS Vendors, System Integrators

Job Requirement

Qualifications and Experience

· Bachelor’s degree in Information Systems, Education Technology, HR, or related field.

· Minimum 2 years of experience administering LMS platforms in corporate environments.

· Experience in insurance or financial services industry preferred.

· Familiarity with SCORM, xAPI, and LMS reporting dashboards.

· Strong problem-solving and communication skills.

Skills and Competencies

· Attention to detail and data accuracy.

· Proficiency in LMS administration and troubleshooting.

· Ability to manage multiple priorities and stakeholders.

· Good understanding of digital learning tools and trends.

· Fluency in Vietnamese and English.