Leasing Associate

Job Description

Job Overview

The Leasing Associate is responsible for supporting Aspire’s leasing operations across serviced apartment projects, including tenant engagement, short-stay coordination, and administrative management. This role ensures effective communication with potential tenants, accurate documentation, and high standards of customer service to achieve annual occupancy, yield, and revenue targets.

The Leasing Associate also participates in corporate leasing development and contributes to Aspire’s portfolio growth by building skills in account management, negotiation, and market engagement.

Duties and Responsibilities

1. Leasing and Customer Service
• Respond promptly and professionally to leasing inquiries via phone, email, and walk-ins.
• Conduct property tours and present available units to prospective tenants.
• Prepare lease agreements, ensure complete documentation, and coordinate signing.
• Maintain positive relationships with existing tenants and ensure high satisfaction levels to support renewals and referrals.
• Achieve annual leasing targets in occupancy, yield, and conversion rates as set by the Leasing Manager.
• Coordinate closely with Operations and Customer Service teams to ensure seamless tenant move-ins and positive onboarding experiences.

2. Short-Stay Operations
• Coordinate bookings and support daily operations of short-stay units.
• Manage communication with vendors and online platforms (e.g., Booking.com, Airbnb) to ensure accurate listings and timely guest responses.
• Monitor occupancy, pricing, and performance to support yield optimization.

3. Administrative Support
• Maintain accurate leasing records, contracts, and tenant databases.
• Prepare weekly and monthly leasing performance reports.
• Provide accurate and timely leasing reports to ensure visibility on inquiries, conversions, and annual revenue performance.
• Assist in maintaining compliance with internal SOPs and company standards.

4. Market Engagement
• Conduct local market research and competitor analysis to stay updated on rental trends and pricing benchmarks.
• Support the organization of open houses, property tours, and promotional campaigns.
• Collaborate with Marketing to enhance visibility and attract both short-stay and long-term tenants.

5. Corporate Leasing Development
• Participate in training to manage corporate clients and relocation agencies.
• Learn account management, contract negotiation, and corporate client servicing skills.
• Support the development of long-term partnerships with corporate tenants.

Job Requirement

Education
• Bachelor’s degree in Business Administration, Real Estate, Hospitality, or a related field.

Experience
• Minimum 2–4 years of experience in leasing, hospitality, or customer service.
• Experience with serviced apartments, CRM, or property management systems is an advantage.

Skills & Competencies
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• High attention to detail and professionalism in tenant interactions.
• Professional presentation and ability to represent Aspire’s brand values.
• Integrity and accuracy in handling contracts and client communication.
• Good written and spoken English; Japanese language proficiency is a plus.
• Familiarity with property management or booking platforms (e.g., Airbnb, Booking.com) preferred.
• Customer-focused mindset with a proactive and positive attitude.
• Ability to work collaboratively with other departments, including Operations, Marketing, and Accounting.

Opportunities

• Full-time position based in Ho Chi Minh City.
• Career advancement opportunities into Senior Leasing Associate or Corporate Account Management roles as the portfolio grows.