Logistics Customer Service Executive

Job Description

Job Summary:

We are looking for a hands-on Operations Manager to oversee and manage the day-to-day operations of our freight forwarding business, ensuring smooth and efficient handling of shipments from booking to delivery. The ideal candidate will have extensive knowledge of air and sea freight processes and be comfortable managing multiple tasks, solving issues quickly, and working closely with both customers and vendors.

Logistics & Freight Forwarding Operations:

• Coordinate and monitor freight forwarding activities, including import/export, customs clearance, and shipment tracking.
• Liaise with shipping lines, airlines, transporters, and other stakeholders to ensure timely and cost-effective delivery.
• Prepare and verify shipping documents (BL, AWB, invoices, packing lists, etc.).
• Handle operational issues in organizing clients’ shipments.
• Track shipments and update clients on cargo status.
• Support reporting and basic office administration when required. including procurement, inventory management, and coordination with vendors.

Job Requirement

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
• 2+ years of experience in logistics, freight forwarding, or supply chain operations.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics software (e.g., Cargo Wise, SAP, or equivalent).
• Ability to work under pressure and manage multiple tasks efficiently.

Preferred Qualifications:

• Experience in handling sea freight, air freight, and land transport operations.
• Familiarity with incoterms, HS codes, and trade compliance.
• Multilingual skills are a plus (e.g., English, Mandarin, or any regional language).

Benefits:

• Competitive salary & performance-based bonuses.
• Working time: 8 hours with flexible timing.
• Opportunities for career growth and professional development.
• Medical insurance & annual leave benefits.
• Supportive and dynamic work environment.
• Annual team-building activities & company trips.
• Holiday bonuses for major celebrations throughout the year.