National Key Account Manager -Sector Head Consumer & Retail

Job Description

YOUR ROLE

• Defining, aligning and coordinating action plan with Local Management and Regional C&R Sector Head
• Building business strategies to expand our footprint and customer base in the Consumer & Retail Industry

WHAT ARE YOU GOING TO DO?

• Act as CEVA Logistics main Sales entry point for C&R customers
• Secure approved/Preferred vendor status from Key account.
• Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and CEVA Logistics performances
• Develop CEVA Logistics market share and profitability through customer’s operations across the network
• Develop and implement the sales action plan for C&R sector in alignment with Local BD Head and Regional C&R Head.
• Review CEVA Logistics performances and quality indicators which have been contracted with customers
• Plan and monitor growth with the dedicated network sales team aligned with customers flows.
• Optimize sales awareness and development within network through CRM
• Plan monthly meetings with Local BD Head and REG Sector Head to pilot growth and sales activities
• Monitor GM monthly and achieve Locally controlled and Nominated Budget targets.
• Ensure disputes / complains are settled promptly & payments are received within credit limit & period
• Ensure constant Value generation towards the customer’s business, through initiatives and projects
• Lead local tenders or local part of regional/global tenders and participate to sign-off with respective MO parties
• Design and present tenders to customers with supporting CEVA functions and expertise.
• Call on regional/corporate steering committee to arbitrate financial, sales or operational disputes linked to local or international contract management
• Ensure and monitor team compliance to the CEVA’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on CEVA’s Value in daily work behaviours
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

Job Requirement

WHAT ARE WE LOOKING FOR?

• College or University Certificate, Major in Logistics, Supply Chain,Foreign Trade, Marketing or Business Administration is preferable
• Having experiences in import and export, freight forwarding or shipping lines
• Having experiences in account management managerial and/or customer relationship management experience
• Good knowledge of air & Ocean products & services
• Good knowledge of ground and contract logistics products and services is plus