Omni Assistant Manager & Ddm Champion

Job Description

- Build and drive channel/customer category strategy to ensure to be #1 OMNI partner of choice in that customer and deliver sales, growth, and share ambition.

- Business Target Delivery & O2O Integration Champion: Deliver 1ULV Target of Customer via strongly managing Omni Category & eContent Planner to land planning & KA strategy into execution, ensure strong integration between Offline & Online within customer.

- Business Unit OMNI Demand Creation Planner: Cum to be the champion to lead the BU Workstream that is more related to that customer/channel (Homecare, Personal Care, Beauty & Well-being, Nutrition, Ice Cream), to work directly with the BU's DMC, Brands Manager to build the demand creation plan of the BU via OMNI Channel.

- Key Account Management of Customer OMNI Stakeholders: Key contact to manage the Key Senior Customer position of OMNI (Head of OMNI Commercial, Head of OMNI Marketing, Head of OMNI Content).

- Lead On-site Optimization: Lead on-site investment planning with the customer, work on on-site media improvement performance metrics (Impression, View, Click, Conversion) with the customer, and follow up on On-site campaign evaluation & optimization.

- Data partnership & Shopper-data Solution Led for assigned customer: be the champion to build a network of data partnerships, win trust by delivering category development selling stories, facilitate the data governance process with the customer & lead the optimization process of data utilization, follow up to ensure to have live data available.

- Customer Data CRM champion: work with the customer CRM team to have a deep dive of data, drive shopper segmentation per category JTBD, plan the right CRM media tool, and ensure to bring conversion to both online & Offline.

- Market Development Champion for Offline & Online: work very closely with Marketing/Marketing Manager to ensure the innovation/NPD/Market Development in MT to be well landed via customer data partnership agenda, a strong content deployment, and high-performing ROAS. OMNI is not to drive for Online, but ensure a seamless O2O shopping journey for the shopper.

- Customer OMNI project champion: to lead projects on key tickets required to set up the foundation for OMNI Partnership with customer (build win-win partnership model, set up media foundation, set up foundation for data partnership & CRM foundation, create new revenue workstream, last mile delivery optimization,…)

- Champion to drive OMNI investment of customers, work with Finance, BP, and CM to ensure the OMNI investment model is integrated into the total Plan, follow up with Monthly and quarterly Liquidation with Finance & Customers.

- Be champion for all general documents workstream alignment & signoff: data partnership, NDA, promotion contract.

Job Requirement

- Minimum 3 years of experience in a relevant role in FMCG, retail, or a related industry.

- Strong understanding of omni-channel commerce, digital marketing, and key account management.

- Proficiency in CRM tools, shopper segmentation, and data-driven decision-making.

- Expertise in media optimization, campaign evaluation, and ROI analysis.

- Excellent communication and stakeholder management skills.

- Strategic thinker with a strong analytical mindset.

- Ability to lead projects and drive cross-functional collaboration.

- Highly organized, detail-oriented, and results-driven.