Online Sales Specialist

Job Description

- Respond to Customer Inquiries: Deliver timely and accurate responses via online channels (e.g., CRM, messaging platforms).

- Maintain Professionalism: Interact with customers courteously and professionally.

- Product Knowledge: Develop a working knowledge of our automotive products and services.

- Troubleshooting: Assist with product-related questions or technical concerns.

- Recordkeeping: Maintain detailed and organised records of all customer interactions.

- Collaboration: Share insights and support across team members and shifts.

- Training Participation: Attend structured training to align with our service standards and shift requirements.

Additional notes :

- Candidates must be willing to work rotating shifts, including potential weekend coverage, as per operational needs.

- Fairness in scheduling and staff wellbeing are prioritized through structured planning.

- New hires will undergo an initial training period during office hours (9:00 AM – 6:00 PM) before being assigned to alternate shifts.

- In addition to the duties listed above, the position holder must carry out tasks assigned by the supervisor that are essentially related to duties.

Job Requirement

- College or University education, minimum one year experience.

- Excellent written English: Critical for customer communication.

- Typing Speed: Minimum of 40 words per minute (WPM).

- Automotive Knowledge (Desirable): Experience with suspension and mechanical components.

- Customer Service Experience: Proven success in online support environments.

- CRM Experience: Familiarity with Freshdesk/Freshsales is beneficial.

- Team-Oriented & Self-Motivated: Ability to thrive in both team and solo environments.

- Flexible & Resilient: Capable of adapting to shifting rosters and maintaining performance.