Operations Assistant Manager (Supply Chain)

Job Description

Roles Summary / Purpose :

Responsible for supervising daily operational activities, including assisting with demand forecasting, monitoring inventory levels, contributing to operational excellence and fulfillment processes, identifying operational risks, and supporting continuous improvement initiatives. This role plays a key part in ensuring smooth operations and helping achieve the company’s business goals.

Job Responsibilities :

1. Forecasting & Inventory Supervise

· Lead demand forecasting in alignment with Sales, E-commerce, and Marketing teams to optimize procurement and inventory planning.

· Monitor and follow up purchase orders and delivery schedules to prevent out-of-stock (OOS) issues.

· Coordinate with warehouse teams on stock reconciliation and inventory reporting.

· Track inventory turnover and report discrepancies for timely resolution.

2. Customs, Regulatory Documentation & Product Compliance

· Ensure full compliance with customs clearance procedures and regulations to minimize risks and delays.

· Prepare and manage all required documentation (e.g., product declarations, HS codes, secondary labels, etc.) to support legal and timely clearance.

· Proactively identify and propose process improvements to minimize reliance on unofficial fees, aiming to reduce “underground” costs and promote ethical trade practices.

· Prepare documentation required for product quality inspection, product declaration, and labeling (e.g., secondary labels, registration files).

· Coordinate with internal teams and external parties to ensure timely and compliant submission to authorities.

3. Logistics & Reporting

· Coordinate import shipment schedules with suppliers, freight forwarders, and customs to ensure timely delivery and proper documentation.

· Monitor warehouse efficiency and manage order fulfillment service level agreements (SLAs).

· Track and analyze inventory accuracy, turnover rates, and promptly control discrepancies.

· Prepare regular operational & ad-hoc reports and update KPIs for management review.

4. Operational Excellence & Fulfillment

· Supervise the end-to-end order fulfillment process, including order processing, picking, packing, and last-mile delivery.

· Analyze operating costs (e.g., cost per order) and propose cost-saving initiatives.

· Identify operational risks and propose mitigation plans to ensure business continuity and stability.

· Propose and implement continuous improvement initiatives across operational processes.

· Other tasks will be assigned by management.

Job Requirement

· Bachelor’s degree in Business Administration, Supply Chain, Logistics or related field.

· Minimum 5 years of experience in Operations Supply Chain, Import, Operational Excellence & Fulfillment.

· Strong analytical and forecasting skills with proficiency in Excel, warehouse/ inventory management software.

· Proven ability to collaborate effectively with Sales, Marketing, and Warehouse teams.

· Excellent time management, organizational skills, and adaptability in handling operational challenges.

· Detail-oriented with the ability to identify and resolve data discrepancies promptly.

· Good communication skills (Vietnamese and English), proactive work attitude, and ability to work under pressure.

· Understanding of import, product registration processes and regulations, including compliance with secondary labeling (stickers) and product declaration documentation for FMCG, Cosmetics.

· Supply chain experience is a mandatory qualification for this role.