Operations Manager | MLabel

Job Description

Oversee the day-to-day operations, including but not limited to managing & monitoring :

Inventory & Order Fulfillment Management

• Monitor order fulfillment processes, identify breakdowns or delays, and implement corrective actions to resolve issues

• Works closely with the warehouse management team to recognize and develop or correct operational bottlenecks; implement best practices to optimize inventory management, distribution, and product availability

• Drive improvement across end-to-end order management lifecycle, identifying root causes for performance gaps and delivering results through scalable solutions

• Identifies and implements efficiency improvement opportunities for operational excellence and aligns initiatives with any existing organizational programs supporting continuous improvement.

Business Administration

• Manage office administration, contract services, and ensure effective and efficient office services to support business at all times.

• Verify and reconcile supporting documents such as invoices, contracts, liquidation, claim statements, etc. to ensure accurate bookings and payments.

• Timely payment processing and ensure in accordance with payment terms.

• Gather and incorporate customer feedback to enhance the overall customer experience

• Work closely with internal and external partners to ensure the logistics process.

• Provide leadership direction to sustain an optimal productive operations team

• Encourage an innovative working environment while motivating, organizing and encouraging teamwork within the workforce

• Act as a key contact point between operations and stakeholders (both external and internal) to ensure smooth operations in new and existing zones.

• Other tasks assigned by Line Manager

Job Requirement

• 5-8 years of experience with a proven record in Business Administration, Logistics or related positions in e-commerce industries

• Strong understanding of online operations & technical setup. Proactive problem solving approach, anticipating potential challenges and devising effective solutions.

• Strong analytical and problem-solving skills with the ability to interpret data, make data-driven decisions and perform root cause analysis

• Communication and stakeholder management skills; conflict resolution skills

• Organizational and project management skills, with ability to manage multiple tasks.

• Customer & result orientation, emphasis on service quality and ability to adapt