Operations Manager

Job Description

Ensure stores achieve sales target (30%):

• Work closely with all function of the Brand and others departments about promotion programs and activities
• Execute assigned by company and line-managers in events, and ensure all promotion programs are completed and accurate.
• Supervise daily sales target and make the daily sales statistics in order to reach the target for the Brand.
• Analyze sales data (Individual sale, customer, sales amount, money mapping, store area, KPI, cost…), forecast future sales to get the highest results
• Analyze trends, demand and propose plan, carry out this plan to reach the best business.
• Report about competitor’s information (new arrival, promotion program, product, VM…)
• Take responsible: cost, delivery, sales, reply and communication of the internal information to reach the best performance.
• Make statistics about general business targets, share to colleagues, report to line-manager and determine which is focus to achieve target
• Update and maintain the realization in retail market, learn the customer’s shopping dynamic, orient the thinking of store staffs and state of competitors.
• Create the changes to improve business according to reality.

Store Operations Management (30%):

Products

• Display and control products in quantity and details, on floor and stockroom.
• Manage and arrange product in the warehouse according to standard
• Connect the related departments for shipment and transfer, controlling inventory in the most reasonably and effectively method.
• Control inventory in/out to achieve the highest rotation
• Take responsible for managing loss & prevention

Stores

• Supervise the maintenance, furniture repair, equipment in area and store.
• Monitor and ensure that stores are always in clean and tidy status
• Work closely with Principals and internal visual merchandise team to maintain visual merchandising standard and make sure all display in store are standardized

Customer Service (20%):

• Focus on customer care activities to improve services and care to customer.
• Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
• Gather customer profile (name, gender, phone number, address, email, hobby, date of birth…) and connect them with company’s product information.
• Gather customer’s feedback weekly, report them in the meeting of that week and follow the implementation of these feedbacks in the next weeks.
• Feedback all questions, complaints from customers in store.

Leadership People Management (20%):

• Orient sales staff to meet the daily/weekly/monthly sales targets.
• Hire and train key personnel for operation and sales team of the Brand
• Monitor the implementation of procedures, policies, regulations of company by staff.
• Set up and execute the performance evaluation standards of store/employee.
• Operate weekly/monthly meeting and train, coach employee, report problems, share information to related department to improve
• Share experience and information to store team for improvement
• Control and motivate staff to achieve target
• Solve and report all the facts involved to personnel in store, train the potential sales staffs, make the developing plan, training and evaluation based on policy.
• Ensure required behavior and action standards of individuals in team, make them pure and progressive working environment.
• Flexibility in problem solving and provide solutions.
• Check and confirm Rosters, Incentives, Hot bonus, Overtime, Timesheet.