Work closely with all function of the Brand and others departments about promotion programs and activities
Execute assigned by company and line-managers in events, and ensure all promotion programs are completed and accurate.
Supervise daily sales target and make the daily sales statistics in order to reach the target for the Brand.
Analyze sales data (Individual sale, customer, sales amount, money mapping, store area, KPI, cost…), forecast future sales to get the highest results
Analyze trends, demand and propose plan, carry out this plan to reach the best business.
Report about competitor’s information (new arrival, promotion program, product, VM…)
Take responsible: cost, delivery, sales, reply and communication of the internal information to reach the best performance.
Make statistics about general business targets, share to colleagues, report to line-manager and determine which is focus to achieve target
Update and maintain the realization in retail market, learn the customer’s shopping dynamic, orient the thinking of store staffs and state of competitors.
Create the changes to improve business according to reality.
Store Operations Management (30%):
Products
Display and control products in quantity and details, on floor and stockroom.
Manage and arrange product in the warehouse according to standard
Connect the related departments for shipment and transfer, controlling inventory in the most reasonably and effectively method.
Control inventory in/out to achieve the highest rotation
Take responsible for managing loss & prevention
Stores
Supervise the maintenance, furniture repair, equipment in area and store.
Monitor and ensure that stores are always in clean and tidy status
Work closely with Principals and internal visual merchandise team to maintain visual merchandising standard and make sure all display in store are standardized
Customer Service (20%):
Focus on customer care activities to improve services and care to customer.
Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
Gather customer profile (name, gender, phone number, address, email, hobby, date of birth…) and connect them with company’s product information.
Gather customer’s feedback weekly, report them in the meeting of that week and follow the implementation of these feedbacks in the next weeks.
Feedback all questions, complaints from customers in store.
Leadership People Management (20%):
Orient sales staff to meet the daily/weekly/monthly sales targets.
Hire and train key personnel for operation and sales team of the Brand
Monitor the implementation of procedures, policies, regulations of company by staff.
Set up and execute the performance evaluation standards of store/employee.
Operate weekly/monthly meeting and train, coach employee, report problems, share information to related department to improve
Share experience and information to store team for improvement
Control and motivate staff to achieve target
Solve and report all the facts involved to personnel in store, train the potential sales staffs, make the developing plan, training and evaluation based on policy.
Ensure required behavior and action standards of individuals in team, make them pure and progressive working environment.
Flexibility in problem solving and provide solutions.
Check and confirm Rosters, Incentives, Hot bonus, Overtime, Timesheet.
Yêu Cầu Công Việc
Well arrangement scheduled working in professional way to achieve requirements
Minimum 3-5 years of Retails Management Experience. (Prioritize sports fashion candidates).
Extensive experience and ability to lead the delivery of high level customer service in a brand retailer
Retails Operations, budgeting, planning, customer service and people leadership skills.
Proficiency in Computer Programs.
Proficiency in English skills.
Thông tin khác
Bằng cấp:
Đại học
Thời gian thử việc: 02 Month
Cơ hội huấn luyện:
Learning and Organization Development:
Working with a team of leading experienced people in the Fashion Retail Industry.
Joining the period training courses to upgrade knowledge, hard skills and soft skills.
Độ tuổi:
Không giới hạn tuổi
Đồng nghiệp:
Working in a friendly, youthful, dynamic environment:
ACFC - Happy Place to Work, where the convergence of talents, unique personalities and energetic people.
Modern working space, fully equipped for work such as laptops, phones, calling software (3CX),...
Youthful and professional working environm
Phúc lợi:
Salary and rewards:
The cap of the salary used for social insurance contribution is 100% (health insurance, accident insurance, social insurance, unemployment insurance).
Competitive salary, bonus scheme in quarters and years.
Internal discount policy of 30-50%, internal sales events with a discoun