QUALITY ASSURANCE - ELECTRONIC PRODUCTS

Job Description

Quality control

• Create and update QA scoresheet.
• Be in charge of providing the key technical supports that related to product.
• Conduct QA checking and analyze the QA result for Training/coaching purpose, ensure that any information will be transferred correctly to customers by Call center agents.
• Be responsible for dealing with customer’s requests and find the best solutions to provide for Call center agents to answer customers.

Training / Coaching

• Create training/coaching materials as requested
• Update training/coaching materials according to latest SOP announced by Client
• Make periodic training/coaching plans
• Conduct training newbie and current agents, ensure well-qualified advices on products/service.
• Create the internal handling procedures for agent and project development purposes
• Do other tasks as assigned by Manager (depending on the situation of workload from time to time)

WORKING HOURS: 8 hours/day in rotating shifts from 8 AM to 8 PM

SALARY AND BENEFIT:

• Salary: 8.8 Mil – 10.3 Mil
• 14 days of leave/year.
• 13th month salary and periodic salary increase.
• Participating in social insurance and health insurance with a full salary.
• Health care (Bao Viet) insurance package.
• Periodic health examination.
• The Trade Union, travel, party and enjoy holidays, Tet, joys, birthdays..

Job Requirement

• At least 1 year experience in training, quality evaluation 
• Have good knowledge and acumen in work as well as work well under high pressure.
• Good at listening, ready for learning new things, giving the solutions for problems, creative in solving with difficult issues, meticulous in working.
• Good at job arrangement and management.
• Training, presentation and communication skills.
• English skill is an advantage
• Proficient in Microsoft office, Excel and Power point skills from basic to advance.