Location

Updated
23/10/2025
Industry
Marketing , Sales / Business Development , Advertising / PR / Communications
Job type
Permanent

Salary
12 Mil - 60 Mil VND
Experience
1 - 3 Years
Job level
Experienced (Non - Manager)
Deadline to apply
31/10/2025

Benefits

Laptop
Insurance
Travel
Allowances
Uniform
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave
Sport Club

Job Description

Engage with customers via phone, email, and social media platforms (such as Facebook).
Listen attentively to their inquiries, concerns, and feedback.
Provide accurate information and personalized assistance to enhance their overall experience.
Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
Explain the features, benefits, and value propositions of our offerings.
Regularly update and supplement customer information.
Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
Monitor fees, promptly address complaints, and handle cancellations.
Keep track of customer feedback and report any issues for timely resolution.
Initiate proactive outreach to gather feedback from customers.
Call clients in person when necessary to understand their needs and preferences.
Establish and nurture strong customer relationships.
Continuously monitor customer situations and provide timely advice and support.

Job Requirement

Age range: From 22 years old and above.
Good English communication skills are an strong advantage. (English level Ielt 5.5 – 6.0 or equivalent)
Basic knowledge of marketing
Proficient computer and internet skills, understanding of social media and e-commerce.
Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
Working Hours: Monday - Friday (from 21:30 to 05:30) and Saturday (online)

Work location

Ho Chi Minh

699 Nguyễn Kiệm, Phường 3, Quận Gò Vấp, Thành phố Hồ Chí Minh

More Information

Degree: College
Age: 22 - 35
Salary: 12 Mil - 60 Mil VND

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Job level	Experienced (Non - Manager)
Salary	$ 12,000,000 - 60,000,000 VND
Deadline to apply	31/10/2025
Industry	Marketing , Sales / Business Development , Advertising / PR / Communications
Experience	1 - 3 Years

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