Sales Key Account Manager (ETC/Hospitals & Clinics Channel)

Job Description

About Us
We are one of top reference laboratories in Southern Vietnam, serving over 6,500+ doctors and 400+ clinics & hospitals with a commitment to excellence in diagnostic services.

Position Overview
We seek a dynamic Lab Sales Manager to lead our team of 6 Key Account Executives (KAEs) in managing the company’s top 200 clinic & hospital accounts and driving aggressive expansion into Public and Private Hospitals (2025 priority). This role demands a leader who embodies ownership, collaboration, and execution excellence to sustain our rapid growth while fostering a high-performance culture.

Key Responsibilities

1. Business Development
   • Execute strategies to acquire new customers, prioritizing Public Hospitals and large Private Hospitals to meet 2025 growth targets.
   • Lead market penetration efforts with a focus on executing with excellence, ensuring alignment with company standards and customer expectations.
2. Team Management
   • Inspire and mentor KAEs to achieve revenue targets, new account acquisition, and operational discipline.
   • Promote a culture of teamwork, breaking down silos and encouraging cross-functional collaboration.
   • Conduct performance reviews and coaching sessions to develop talent and maintain a can-do attitude within the team.
3. Customer Retention
   • Strengthen relationships with key decision-makers (Lab Directors, Hospital CEOs, CMOs) through proactive, solution-driven engagement.
   • Demonstrate high accountability by resolving customer issues swiftly with cross-functional teams (Lab Ops, Sales Ops, Tech).
4. Upsell & Cross-Sell
   • Drive deeper penetration of the company’s diagnostic menu (e.g., molecular, genetics) by identifying upsell opportunities with a positive, problem-solving mindset.

Job Requirement

Qualifications

• Basic Requirements:
  • 5+ years in IVD sales, including 2+ years managing sales teams in healthcare..
  • Proven success in B2B healthcare sales with a focus on execution excellence.
  • Fluency in  written & spoken English.
• Preferred Experience:
  • Background in diagnostics/lab industry with exposure to lab stakeholders.
  • Technical knowledge of lab tests (biochemistry, histopathology, etc.).
• Key Characteristics & Cultural Fit:
  • Strong Leadership Skills: Ability to inspire teams, make data-driven decisions, and lead by example.
  • High Ownership & Accountability: Takes initiative, owns outcomes, and delivers on commitments.
  • Positive Thinking & Can-Do Attitude: Thrives in challenges, motivates others, and embraces growth opportunities.
  • Teamwork Advocate: Builds trust, fosters collaboration, and celebrates collective wins.
  • Execute with Excellence: Meticulous attention to detail and a relentless focus on quality results.

Why Join Us?

• Lead in a high-growth, innovation-driven environment where ownership and initiative are rewarded.
• Competitive salary, bonuses, and career growth opportunities.
• Join a team that values collaboration, positivity, and excellence in every task.