Administrative Support: Provide administrative support to the sales team, including order processing, documentation, and data entry.
Salesforce CRM: Maintain accurate customer records in Salesforce CRM, ensuring data integrity and completeness.
Technical Support & Customer Service:
Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
Process warranty claims and service requests, coordinating with relevant teams for timely resolution.
Respond to customer inquiries, resolve issues, and deliver excellent customer service.
Collect customer feedback to identify areas for product and service improvement.
Order Fulfillment: Coordinate with internal teams (technicians,operations, logistics) to ensure smooth order fulfillment, delivery, ensure timely resolution.
Reporting:Prepare sales reports and presentations for internal and external stakeholders.
Job Requirement
Proven 1-2 years of experience in an Administrative or Sales Admin, Services Admin, Customer Service
Proficiency in Salesforce CRM. Microsoft Office Suite, and other relevant software
Proficiency in E-Commerce platform. Ability in English is a plus
Strong communication and administrative skills. Ability to team-work
Training opportunities: Training sản phẩm hằng tuần tại Studio Lý Gia Viên
Age:
22 - 40
Working time: Thứ Hai đến sáng Thứ Bảy (8:00 - 12:00; 13:00 - 17:00)
Colleagues: Môi trường làm việc chuyên nghiệp, năng động
Benefit:
Hưởng 01 ngày phép/tháng
Nghỉ Lễ, Tết theo quy định Nhà nước
Holidays:
Thưởng Performances. Thưởng Lễ/Tết theo chính sách Công ty
Tham gia đầy đủ BHXH-BHYT-BHTN full lương
Cấp phát đồng phục, công cụ làm việc
Du lịch Công ty hằng năm