Senior Air Cargo Reservation & Customer Services

Job Description

(This position will work for Air Cargo sector- GSA/GSSA for many Airlines at Danang Market.

• Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
• Tracing flight/shipment information and response to customers; processing and responding to customer claims.
• Achieve budget tonnage and budget revenue set per year.
• Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
• Assist in sales activities, coordinating with internal and external stakeholders, and contributing to the development and implementation of sales strategies to support revenue growth and customer acquisition.
• Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
• Support sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
• Monitor space availability ex hub for sales orientation.
• Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
• Perform other duties as assigned.

Working location: 350 Nguyen Van Linh, Thac Giang, Thanh Khe, Da Nang.

Job Requirement

• Minimum of 3 year of booking & CS experience in Aviation/GSA/Air Forwarder.
• Having knowledge about Aircraft type/ULD, Air Cargo Basic.
• Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
• Priority for candidates have IATA Certificates.
• Good in English.
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Positive attitude and a willingness to learn.