Senior Operation Executive (B2B)

Job Description

1. Cross-team Coordination

• Coordinate communication between Sales, Academic, Product, Customer Success, and Marketing teams for all B2B projects.

• Follow up on action items, deadlines, and deliverables to ensure internal alignment.

• Support coordination between Vietnam-based teams and international teams.

2. Project & Process Management

• CRM Management & Data Hygiene: Own day-to-day CRM data management for B2B (e.g., creating and updating accounts, contacts, deals, and activities).

• Ensure CRM data accuracy and consistency across Vietnam and international teams (naming conventions, fields, stages, etc.).

• Create and maintain simple project plans (timelines, milestones, owner mapping) for key B2B initiatives.

• Monitor project status, identify risks or bottlenecks early, and escalate to the Head of B2B when needed.

• Help document and improve standard operating procedures (SOPs) for recurring workflows (onboarding new partners, reporting, invoicing, etc.).

3. Support to Head of B2B Vietnam

• Support Head of B2B in executing strategy and initiatives.

• Help prioritize tasks and organize workload across multiple projects.

• Conduct basic research (market, competitors, best practices) to support decision-making when needed.

Job Requirement

• Bachelor’s degree in Business, Operations, Management, International Business, or related field.

• 2–3 years of experience in operations, project coordination, account support, or similar roles (B2B / tech / education / SaaS experience is a plus).

• Experience using a CRM system (e.g., HubSpot, Salesforce, Odoo or similar) for tracking deals, accounts, and activities.

• Strong English and Vietnamese communication skills (written and spoken), comfortable working with international colleagues and partners.

• Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks at once.

• Proactive, solution-oriented mindset with a high sense of ownership and responsibility.

• Strong skills in Google Workspace or Microsoft Office (Docs/Word, Sheets/Excel, Slides/PowerPoint).