Solution Implementation Specialist (Post-sales)

Job Description

Join our dynamic and expanding solution business team as a Solution Implementation Specialist. In this role, you will be responsible for implementing and configuring Complex Software Solutions to FBVN direct customers. This position will work on Enterprise Solution product provided by FBVN, such as eForm, ECM, IDP and RPA (excluding printing solutions).

RESPONSIBILITIES

1. Implementation & Configuration:

- Deploy pre-built platforms solution products into customer’s On-Premises system, which include Database Engine, Database tables (mostly Microsoft SQL server).

- Configure the solution by using existing feature set of platforms. Develop new feature, plug-in, customize solutions, for both Cloud-solution and/or On-premises solution.

2. Project Delivery: Deliver projects to customers after sales process, which may involve cross-functional, cross-organizational, and cross-service collaboration, including third parties, following pre-defined System Requirement from BA.

3. POC management: Manage and deploy POCs, ensuring quality, timely, and cost-effective delivery.

4. Customer Interaction: Participate in technical discovery, kick-off meetings with customers.

5. Documentation & Testing: Complete Training & Handling documentation, conduct formal testing, and ensure a smooth handover to customers.

6. Risk Management: Identify and manage risks during implementation and ongoing operations.

7. Continuous Improvement: Develop strategies to minimize support calls and improve response and resolution times.

8. Additional Duties: Performs other related duties as assigned.

Job Requirement

• Technical Expertise and Customer-oriented mindset: Deep understanding of Software Development, Experience in ERP system development & maintenance, relevance to customer needs for all provided solutions.
• Project Delivery: Proven ability to manage and deliver projects on schedule.
• Customer Management: Excellent customer management skills, ensuring high levels of satisfaction.
• Communication: Good communication in English.
• Strong analytical and problem-solving skills.

Salary and Benefits

• Attractive salary package: Competitive salary aligned with your skills and experience, 13th-month salary, performance bonus, annual salary review and others allowance depend on position.
• Health insurance 100% covered by the company, annual health check-up.
• Full package: Full government social, health and unemployment insurance.
• Special bonus for personal events such as wedding, family condolence, birthday, or welcoming a newborn.
• Paid leave: 12 - 21 days per year, increasing leave days based on your tenure.

Working Environment

• Work in a vibrant English-speaking environment, with exciting global opportunities and partnerships with international experts.
• Collaborate with a dynamic, multicultural team spanning regions like Japan, Korea, Taiwan, etc., fostering creativity, innovation, and professional growth.
• Regular company trip, exciting team-building activities, and quarterly events to foster team spirit.
• Free tea and coffee available daily to keep you energized.

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