Store Manager - X11 Vincom Times City

Job Description

KK GROUP (KKV, The Colorist,...) launched its fourth brand "X11" in 2020, opening the first shop in Shanghai and a flagship store in Guangzhou the same year. By May 2021, X11 simultaneously expanded to Shanghai, Chengdu, Dongguan, Wuhan, and Shenyang, offering over 4,000 SKUs across 13 sub-categories including BJD dolls, models, accessories, blind boxes, and trendy creations. With flagship stores in Wuhan and Shenyang launched in June 2021, X11 quickly became one of the largest and most popular trendy toy landmarks across multiple regions in China.

Building on the success of KKV Vietnam and The Colorist Vietnam with nearly 20 stores, KK Group is now bringing X11 to Vietnam, marking the next step in its global expansion.
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1. Sales Management:
• Based on the monthly target issued by the headquarters, manage the store sales and profit indicator;
• Track the performance and regularly do data analysis and improvement;
• Control cost and maintain sensitive analysis of competing products.
2. Store Management:
• Pay attention to the shopping environment and store safety before and after the store, and effectively manage the safety of store assets.
3. Product Management:
• Responsible for inventory management such as daily inventory and product expiration date checking;
• Develop a loss prevention plan to reduce store losses;
• Analyze store product data to plan improvements and increase sales.
4. Display Management:
• Inspect and manage the display of goods according to the display standard, supervise the implementation of store display work, and feedback on problems.
5. Training Management:
• Responsible for the training and ensuring service management of store personnel, managing customer service feedback, and flexibly handling customer complaints to maintain brand
image.
6. Financial Management:
• Follow up and deal with the payment and tax work in the store;
• Supervise the security of the payment and self-inspection of the store;
• Formulate anti-theft measures to supervise the implementation of the store.
7. Personnel Management:
• Responsible for the selection, use, teaching, and retention of store employees;
• Ensure the staffing of the store, and the construction of the store personnel echelon in, timely training the company's standards and systems to the store staff;
• Supervise the implementation of the work, timely summary, feedback, and optimization suggestions.
8. Cultural Management:
• Deeply understand the company's information policy;

• Promote and implement the company's corporate culture;
• Build a good store culture to achieve simplicity and efficiency.
9. Recruitment and Training of new retail staff

Job Requirement

• Bachelor’s degree is preferred;
• At least 3 years of experience in store management in the retail industry, especially newly set up retail stores. Preferable candidate from toy/ mass retail company;
• Strong data analysis ability, able to grasp the data contacted in the process of store management, including turnover-related data, attrition rate, turnover rate, promotion ratio, etc;
• Strong overall planning ability, data statistics, induction, analysis and application ability, workflow and standard formulation ability, commodity analysis and adjustment ability, visual display ability, and keen risk management awareness;
• Follow company regional deployment and identify with the company's corporate culture and values. Willing to relocate or travel outstation to other stores;
• Able to work on rotating retail operation hours including weekends and public holidays;
• Proficient in English (4 skills) is a MUST, and Chinese is a plus;
• Expected onboarding date: ASAP