Ensure that professional call, email, chat message and case standards are maintained through consistent coaching.
Monitor and evaluate agent’s performance to identify areas for improvement and provide coaching and feedback to help improve performance.
Training (20%)
Prepare training materials, conduct training sessions focused on customer experience when newbies on-board, new policies…
Assess training needs and identify areas where additional training is required.
Conduct enhancement-training when having requirements from Managers and Team Leaders.
Other tasks(10%): Handling other assigned tasks from the Managers and Team Leaders.
Job Requirement
1 year experience in the customer contact center environment.
1 year experience working in a quality, service oriented environment.
1 year experience with training/QA job. Preferably in a customer contact center.
Experience with communicating with staff from different ages.
Knowledge of NinjaVan’s industry sectors is a preference.
Colleague/University Graduation
Planning and organizing.
Good at English
Work location
Ho Chi Minh
307/21 Nguyễn Văn Trỗi, phường 1, Tân Bình, Thành phố Hồ Chí Minh
More Information
Degree:
College
Other extras:
Provide laptop for employees
Year End Party, annual Townhall Ceremony
Probationary period: 2 months (full salary)
Training opportunities:
Participate in internal training courses: online/offline
Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.
Age:
Unlimited
Working time: Monday - Saturday (9:00 - 18:00)
Colleagues:
Senior leaders are open-minded, respectful, and ready to facilitate personal growth
Young and dynamic working environment
The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country.
Benefit:
"Tet" bonus
Annual salary review
Performance review from 1 - 4 months
Paid social insurance based on full salary
Attractive team-building activities, regular internal activities
Holidays: 12 days annual leave, 5 days sick leave (with full salary)
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