Training Senior Executive

Job Description

Training Program Development & Design

• Plan and conduct training of new employees (CSR/ASM/SM) based on the company‘s Standard Operating Procedures.
• Conduct periodic re-training to improve the skills of employees of existing stores.
• Create training content (presentations, handouts, exercises) aligned with business needs.
• Update and maintain training materials regularly

Training Delivery & Facilitation:

• Facilitate training sessions across store locations.
• Set up equipment per session, prepare room layouts
• Utilize interactive training methods to maximize engagement
• Manage training logistics (scheduling, venues, resources)

Training Effectiveness Evaluation & Reporting

• Manage and update training results to staff
• Analyze training data to identify areas for improvement
• Generate reports on training outcomes and key metrics for management.

Job Requirement

• Bachelor‘s degree in HR, Education, Business Admin, or related field preferred.
• Knowledge of e-learning systems and training methodologies (interactive, hands-on).
• At least 3 years of experience in training, preferably in retail (convenience stores, retail chain or F&B, FMCG)
• Good at presentation, facilitation, problem-solving;
• Good at designing training documents
• Good communication skills
• Proficient in Word, Excel & Power Point and English (speaking and writing basic). 
• Content creation skills are an advantage (shooting and editing videos on CapCut)