VIP Marketing Assistant Supervisor (Fluent Chinese)

Job Description

- Warmly greet VIP guests by using their names and membership numbers, provide a personalized farewell, and follow up with them after their departure.

- Always ensure polite and professional communication with VIP customers, especially through company phones.

- Provide F&B and other personalized services.

- Manage bookings for transportation, accommodations, and personalized services according to guest preferences.

- Monitor and accurately record VIP guests' rewards and transactions.

- Maintain and update customer databases with attention to detail.

- Handle VIP complaints professionally, resolve issues promptly, and prevent escalation.

- Share customer feedback and concerns with relevant departments and follow up on unresolved issues promptly.

- Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.

- Increase repeat visits and attract new VIP guests through personalized relationship management.

- Support and guide VIP staff, foster teamwork, and help maintain a positive work environment.

- Collaborate effectively with other departments to fulfill VIP requests and ensure seamless service delivery.

Job Requirement

Education:

- High School Diploma with at least 3-year experience in hospitality industry with a focus on guest relations or College Diploma

Experience:

- Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.

- Experience in a leadership or mentoring role within a customer service team.

 Other Prerequisites:

-   Fluent in Chinese (HSK 5).

-   Good English communication skill.

-  Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).

-  Applications must be submitted in English.

Salary: Negotiation

Benefits

- Attractive and competitive salary compared to other service industries, details discussed during the interview.

- Annual salary increase.

- 13th-month salary bonus.

- Revenue bonuses.

- Holiday bonuses (5 times/year).

- Performance bonuses: twice a year.

- Monthly language proficiency bonus: $50–$400.

- “Employee of the Week/Month/Year” awards.

- Birthday cash and gifts.

- Tips.

- Meal allowance during working shifts.

- Parking allowance.

- Length of service rewards

- Uniforms provided with laundry service.

- Full participation in social, health, and unemployment insurance.

- Premium health insurance.

- Dynamic, modern working environment with 100% foreign customers.

- Full professional training provided.

- Clear career advancement opportunities.

- Opportunities for overseas travel.