Voice Engineer for Da Nang Office

Job Description

Essential Functions/ Responsibilities

Operations and Maintenance Services

- Provide technical assistance and support via phone, email , remote or onsite

- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.

- Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same

- Perform preventive maintenance of telephony systems.

- Research and providing PBX solutions

Implementing Enterprise Unified Communications.

Coordinating and working with vendors, carriers on VOIP infrastructure and trunk services.

Produce and maintain all necessary technical documentation.

Job Requirement

1. JOB REQUIREMENT

Minimum ITE / Diploma in IT, Unified Communications or other related Engineering Field

At least 1 year of experience working in a helpdesk or technical support environment

Must be able to demonstrate a customer first approach to support

Positive, committed, customer-oriented and independent

Excellent communications and interpersonal skills

Highly organised and able to work on own initiative to complete the range of tasks required

Flexible and willing to work outside core business hours as required

Fresh entry level is welcome to apply as training will be provided

2. MORE INFORMATION:

Probationary period: 2 months with fully-paid salary

Age: Unlimited

Working time:  Mondays - Fridays (7:45AM - 4:45PM ) & Saturdays (8:30AM- 12:00PM)

Benefit:

* Salary: Negotiation, bonus and salary review once per year (depends on Company business and staff working performance).

* 12 days fully-paid  annual leave per year.

* Social and health insurance

* Holidays: 12 paid leave/year