Benefits

Job Description

1. Maintain a Safe Working Environment

Maintain a safe warehouse environment. Ensure workers’ physical and mental well-being is a top priority
Collaborate with HSE team to ensure compliance with all laws, regulations and safety standards
Proactively identify and eliminate safety hazards
Take thorough and rapid corrective action to address any safety incidents

2. Drive Operational Performance, improve buyer experience

Manage a team of Field Leaders (Asst. Managers, Supervisors, Team Leads) and Warehouse support staff to drive daily operations
Establish targets and protocols to ensure daily execution is meeting the business targets related to throughput, cost, buyer and seller experience, and worker experience
Answer for and close gaps in key metrics. Develop and execute action plans that rapidly drive daily operations to achieve expectations
Identify opportunities for long-term improvement related to people, process, and technology. Develop and implement continuous improvement initiatives with the project team.
Continuously deepen your understanding of the business and the activities of other teams. Build cross-functional relationships to better understand the needs of our buyers, sellers, and workers

3. Develop a Team of Field Leaders

Train, coach & build field leadership teams; continuously improve their soft skill communication, technical, and problem-solving skills; as well as deepen their understanding of the business
Provide effective feedback to field leaders and warehouse staff; hold underperformers accountable, and recognize strong performers
Ensure workers and field leaders are engaged: 1) they know their role and what success looks like 2) they have the resources to be successful, and 3) they know why their work is important
Effectively communicate a vision and direction for the team

4. Lean leadership and People development:

Train, coach and build the team on the job, to develop their communication skills, technical operation capabilities and leadership skills.
Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.
Lead by example.

At least 8 years of experience in management roles with a proven track record in leadership.
Results-driven with a proven track record of delivering results
Strong problem-solving skills; comfortable using data and metrics to make informed decisions
Minimum 2 years of experience in a Field Operations environment (warehousing, logistics, manufacturing etc.); comfortable working on the shop floor and engaging with frontline workers