Warranty Supervisor

Job Description

• Manage warranty activities inside Asia-Pacific Market

• Develop the annual warranty budget and work with the team to manage and monitor expenditures, ensuring proper allocation and cost efficiency.

• Receive, review, and evaluate warranty claims from markets.

• Act as the primary contact window for markets regarding product quality issues and After Sales matters.

• Collect feedback, coordinate with relevant functions, and ensure timely resolution of concerns.

• Organize and lead weekly and monthly meetings with markets to share updates, track pending issues, and align corrective actions.

• Supervise the technical team in providing market support, particularly in troubleshooting and technical problem-solving.

• Collaborate with the team on safety campaigns, technical updates, and product recalls.

Job Requirement

• Bachelor’s degree in Engineering, Business Administration, or related field.

• Minimum 5 years of experience in warranty management, aftersales, quality management, or technical service (preferably in the automotive or motorcycle industry).

• Knowledge of warranty processes, aftersales operations, and product quality management.

• Ability to analyze technical issues and provide practical solutions.

• Excellent communication and coordination skills with cross-functional teams and external stakeholders.

• Strong problem-solving, analytical, and decision-making abilities.

• Good command of English (both written and spoken).

• Willingness to travel occasionally for market support and training.

• Work location: Vinh Phuc (Bus & Allowance for employees from Hanoi)

BENEFITS

• Attractive performance-based bonus & 13th-month salary

• Annual salary review based on performance and market benchmarks

• 14 days of annual paid leave, including 12 standard days and 2 company-sponsored summer holidays

• Working tine: Monday to Friday, 8:00 – 17:15 or 8:30 – 17:45

• Employee care programs: birthday gifts, seniority rewards, and festive gifts (Mid-Autumn, Lunar New Year, etc.)

• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese Labor Law

• Premium private health insurance package for all employees

• Annual health check-up to ensure your well-being

• Ongoing learning opportunities through internal & external training programs, with strong career development pathways (Clear promotion roadmap)

• Regular bonding activities such as team building trips, company outings, and year-end parties

• Exclusive employee discounts and internal purchase programs for company products