Clinic Manager

Job Description

Responsible for strategic and operational management of the clinic to deliver service excellence and profitability. Duties include:

· Managing floor operations to provide hands on support for patients flow as well as engagement to ensure best patients’ experience

· Ensuring compliance to protocols without compromising efficiency and effectiveness

· Maintenance of all equipment & facilities to ensure ongoing good condition

· Maintain cleanliness, completeness and orderliness of clinic at all times

· Managing duty rosters and shift work of staff to support operational hours of clinic

· Support marketing activities to promote clinic such as campaigns, events and partnerships

· Ensure readiness of clinic at all times for inspections from regulators

· Effective collaboration with the Administrative Manager in managing regulators during inspection to ensure no issues/major findings

· Administrative tasks related to operations of the clinic

· Coordinate very closely with the HR manager in people management including training, coaching and staff development planning

· Responsible for financial performance of clinic including business volume & productivity, expense management and profitability

· Maintaining service excellence in all aspects and touch points through patient journey at the clinic

· Ensuring teamwork and cooperation between staff as well as doctors to provide the best care with patients being first in mind

· Liaison with head office for alignment at all times

· Constantly living and sharing the values of ACC in leadership for highest patient as well as staff satisfaction

· All other tasks as assigned by higher management

Job Requirement

· Qualification in business management/hospitality preferred with proven experience in service industry.

· At least 5 years of operation management.

· A deep understanding in medical & health care industry

· Able to communicate in English (both speaking and writing) fluently

· High efficiency of work coordinating and delegation

· Excellent communication and problem-solving skill