[Hanoi] Air Export Operations Staff (Freight Forwarder)

Job Description

Purpose of the position

• Handling of processing outbound shipments.
• Comply all handling procedures for global accounts

Main duties & responsibilities

• Receiving Bookings, contact with shipper and agent to arrange the shipment
• Working within SOP’s and quotation from Sales team and overseas offices.
• Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1
• Sending pre-alerts to overseas offices
• Timely invoicing clients/ agents and closing files
• Follow up payment for non-credit clients of local charge and freight prepaid
• Shipment track and trace updates
• Checking and confirm incoming invoice of sub-contractors on time & correctly
• Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements
• Inform team leader/ supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ s standards and services.
• Handles customers statistics and reports or any special request for updating system, if required.
• Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required)

Job Requirement

• Minimum one (1) year logistics/freight forwarding experience.
• Good communication of written and spoken English & local language.
• Must have PC experience and ability to prepare documentation quickly and accurately
• Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first-class customer service at all times
• Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment   
• Receive CV in English only