Head of IT Services

Job Description

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be the world leader in e-commerce enablers in term of trading, product creating and e-commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert knowledge and experience in the e-commerce industry.
We are on an ambitious journey to dominate not only US e-commerce market but also to enter new e-commerce markets of more than 15 countries in Europe, Asia and North America, not only Amazon channel but also Walmart, Wayfair among others. Besides, home sporting goods, furniture, outdoor and gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.
Our mission: Connect the Worldwide Resources & create innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.
Our vision: To be the world leader of e-commerce enabler in term of trading, product creating, and e-commerce servicing.

I. JOB DECRIPTIONS

1. Strategic IT Leadership:

• Develop and implement an IT service strategy aligned with organizational goals, ensuring the delivery of secure, reliable, and innovative technology solutions.

2. Operational Excellence:

• Oversee IT infrastructure, service desk operations, and application support, ensuring high availability, performance, and user satisfaction across all technology services.

3. Vendor and Budget Management:

• Manage vendor relationships, negotiate contracts terms, and optimize IT expenditures to align with budgetary constraints and strategic priorities.

4. Risk and Compliance Management:

• Ensure IT operations comply with industry regulations and cybersecurity standards, proactively mitigating risks and addressing vulnerabilities.

5. Team Development:

• Lead, mentor, and develop IT teams to foster a culture of collaboration, innovation, and continuous improvement in service delivery.

Job Requirement

II. REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degrees or certifications are a plus.
• Experience: Proven track record with 7+ years in IT services management, including leadership roles in infrastructure, service delivery, and support.
• Technical Expertise: Deep knowledge of IT systems, cloud platforms, cybersecurity protocols, and IT service management frameworks.
• Strategic and Operational Skills: Demonstrated ability to align IT strategy with business goals and oversee large-scale IT operations.
• Leadership and Communication: Strong team leadership, decision-making, and stakeholder management skills, with the ability to effectively communicate complex technical concepts.
• Problem-Solving and Innovation: Proven ability to address complex challenges, implement innovative solutions, and drive digital transformation initiatives.

III. WHY YOU WILL LOVE JOINING US?

1. FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility, and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

2. FOR YOU TO GROW

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

3. FOR YOU TO STAY

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
• Career path: Provide you with a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things!