Import Customer Service Executive (Freight Forwarding)

Job Description

Job Description

1. Quotation Handling
   • Receive quotation requests from Sales or customers.
   • Contact agents or shipping lines to obtain competitive import rates.
   • Compare at least three quotations and update the shared pricing file.
2. Booking & Documentation
   • Arrange bookings and follow up with shippers on cargo readiness.
   • Request draft B/Ls from agents and update customers on shipment schedules.
   • Monitor vessel movements, confirm shipment details, and send final B/Ls to customers.
   • Send pre-alerts to the documentation team, verify debit notes from agents, and ensure telex/original B/L release.
3. Arrival Notice & Payment Coordination
   • Ensure all steps after cargo arrival are handled smoothly:
     sending arrival notices, coordinating warehouse handling, payment, and EDO issuance.
   • For customs clearance shipments: transfer EDO to logistics team and follow up on declaration, clearance, and delivery.
4. Issue Resolution
   • Monitor and resolve issues arising during loading/unloading or shipment transit.
5. Document Management & Reporting
   • Submit documents (B/L, invoice, etc.) to Accounting as required.
   • Manage shipments under assigned Sales accounts and import consol boxes.
   • Prepare and submit weekly/monthly reports to the Manager.

Job Requirement

Job Requirements

• Bachelor’s degree in Logistics, International Business, Foreign Trade, or related fields.
• Minimum 2 years of experience in Import Customer Service or similar roles in the freight forwarding industry.
• Solid understanding of logistics operations and international shipping processes.

• Good command of English (both spoken and written).
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, and Internet applications.

• Excellent communication and negotiation skills.
• Strong customer service mindset and attention to detail.
• Ability to work independently under pressure.

• Honest, responsible, proactive, and team-oriented.