IT Operation Support

Job Description

Main Purpose:

• Serve as the first point of contact for users seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide accurate information on IT products or services
• Pass on any feedback or suggestions by users to Infrastucture Team
• Install, modify, and repair computer hardware and software
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved

Key Accountabilities:

• Install, modify, and repair computer hardware and software
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Run reports to determine malfunctions that continue to occur.

Job Requirement

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience

• 3+ years of experience in IT support and infrastructure administration.
• Extensive experience with Microsoft 365, Azure AD, and cloud-based solutions in Azure.
• Knowledge of ITSM tools (e.g., ServiceNow, Jira) and remote support tools.
• Ability to communicate technical concepts effectively in English with international teams and vendors.

Work related skills

• Networking knowledge (OSI network layers, TCP/IP)
• Client service mindset

Soft skills:

• Good English communication skills
• Problem solving skills
• Team work spirit and ability of working individually