MICE Project Manager

Job Description

This role involves overseeing the entire process of MICE (Meetings, Incentives, Conferences, and Exhibitions) requests, from initial inquiry to successful execution. The Project Manager will proactively identify new business opportunities and foster strong client relationships. Upon receiving a specific request, they will consult with the client, recommend suitable services, and provide pricing. After confirmation, the Project Manager will coordinate and manage the event or tour, ensuring smooth operation. Additionally, the role includes supporting business development, contributing to product innovation, and striving for operational excellence at every stage.

General Duties:

• Manage the MICE English-speaking requests/projects
• Set up innovative, original and creative programs
• Supervise the itineraries and quotations of the staff in the market
• In charge of the relations with tour operators overseas
• Deal with the hotels and suppliers in Vietnam and establish a good relation
• Welcome VIP clients
• Accompany them on Inspections trips if required
• Coordinate groups up on arrival in Vietnam and travel if required
• Training/coaching to staff, new staff the sales skills, the products, handling, operating skills of MICE group requests
• Update MICE products MICE newsletter to the agents
• Support the Indian team, Inbound team (occasionally)
• Reports to MICE Manager

Daily Duties:

• Make proposal and quotation
• Input of all MICE requests in software of ATV (Lemax)
• Follow up on internal and external emails and incoming requests
• Follow up on outstanding group requests
• Double check itineraries and quotations
• Coordinate on going and new group requests with branch offices
• Liaise with accounting dept on incoming and outgoing payments
• Coordinate with staff all outstanding issues & follow up on progress
• Update Incentive data base
• Create new programs, formats and templates
• Find the new suppliers, new products…for MICE

Job Requirement

• At least 3 years working in tourism or MICE industry
• Excellent in communication, interpersonal and team organization skill
• Excellent in project management and planning. 
• Excellent in negotiation skill and carefulness
• Excellent at English (writing and speaking) and other languages (Spanish, Italy or German ect.)
• Able to work in dependently and in a team environment
• Proficient in computer: Microsoft office, excel, internet and other useful soft-wares
• Enjoy high pressure of work
• Dynamic, independent, resourceful, matured and results oriented.