Outbound Specialist, Operations

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

As successful Outbound Specialist, Operations has first and foremost a broad knowledge of business and market forces. The ideal candidate will also possess great problem-solving skills to provide solutions and recommendations that will increase profitability and efficiency. You will be undertaking projects on behalf of CULINES Management team.

• Take care of Customer Service of Outbound shipments, notice to customers any Schedule change/Irregularities and follow-up problem solving to customers.
• Take care of Documentation of Outbound shipments, input data in system and issue the Bill of Lading to Customers, release cargo.
• Release bookings meets the customer's requirements in terms of time.
• Submit e manifest to VN Customs and send pre-alert to Overseas agents.
• Issue the Debit Note, credit note for Customer/Overseas agent timely.
• Prepare/update Container loading list, check VGM/discrepancies.
• Upload SI and issue draft bill, revise Bill,
• Follow berthing schedule, doing loading list on time and take care other jobs to make sure that vessel loading cargo (laden + empty repo) as plan
• Support application of special shipments (flexi-bags, OOG, etc.)
• Weekly/monthly/quarterly/annual lifting reports.
• Receive and respond to customers' emails and phones quickly and accurately.
• Liase with other departments for ad-hoc requests.
• Other tasks assigned by Manager

Job Requirement

BASIC MINIMUM REQUIREMENTS:

• Tertiary Qualification & Experience: Minimum 2 years of relevance experience; Proficient in network connection 
• COMPUTER LITERACY: Proficient in Quick HR System, and MS Excel (Vlookup and Pivot Table)
• ADDITIONAL REQUIREMENTS: Bilingual Preferred (English & Vietnamese)

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

• Proven experience as Operations in Liners or equivalent.
• BSc/BA in Supply Chain or relevant field.
• Excellent communication, interpersonal, and presentation skills.
• Exceptional attention to detail and problem-solving abilities.
• Proficiency to use Word, Excel, Powerpoint, and google sheets.
• Strong written and verbal communication skills in English or Chinese.

Please indicate the below information in your resume:

• Current & Expected Salary

• Reason(s) for leaving

• Notice Period / Availability to commence work