Retail Distribution Sales Manager (Telecom & IT)

Job Description

· Market Research and Analysis:

- Analyze consumer trends, customer demands, and influencing factors to identify strategies for expanding the company's market

- Study competitors' activities, including pricing, products, and marketing strategies, to develop appropriate pricing and after-sales policies for each product

- Update information on new products from suppliers and the market to adjust the store's product portfolio

· Developing Short-term and Long-term Business Plans in the Assigned Field:

- Develop business plans for each store to ensure the achievement of company-set business goals

- Propose adjustments to product and category business plans based on sales performance to ensure feasibility in meeting targets

- Advise the CEO on industry-specific legal regulations in the assigned field

· Building Operational Procedures:

- Develop, implement, guide, and monitor employees' compliance with store processes/systems, ensuring all store operations follow SOPs (goods, display, store image, staff conduct, ...)

- Identify risks and provide feedback on operational process issues

- Execute and maintain product display activities in the store, ensuring the sales area remains neat, clean, and easily accessible

· Building and Developing the Sales Team:

- Recruit, train, and develop skills/professional expertise to enhance sales consulting abilities and customer service quality

- Set goals and motivate sales staff in different areas

- Manage team performance and foster a work environment that encourages creativity and innovation

· Implementing Sales Activities in Each Area:

- Execute store opening/replacement targets based on the company's business plan and current store locations to achieve the required market coverage

- Implement sales plans and coordinate with relevant departments to propose promotional programs

- Monitor and manage sales progress to ensure transactions are completed quickly and accurately

- Handle goods efficiently and continuously replenish products to ensure all store products are displayed in the sales area

· Customer Care and Complaint Resolution:

- Collaborate with the Customer Care team and related departments to resolve customer complaints and other arising issues quickly and effectively

- Manage customer information and data, and propose ideas/plans to promote sales and customer care activities in the area

- Evaluate service implementation results and collect customer feedback to improve service quality

· Managing Store Assets and Goods:

- Manage and ensure that store assets and goods are adequately allocated

- Monitor and ensure product availability in the store

- Check and reconcile inventory with relevant departments every month

· Reporting:

- Regularly update sales reports, customer reach data, and other mandatory reports

- Prepare reports on sales, inventory, sales performance, order intake, retail planning, retail and wholesale forecasting, inventory management, ...

- Provide periodic business performance reports for each store to the CEO.

Job Requirement

·       Bachelor's degree or higher in Commerce/ Business Administration/ Telecommunications/ IT or related fields

·       Proficient in English communication and able to read and understand technical documents

·       Proficient in MS Office

·       At least 5 years of experience in retail store management, including:

-       Experience in store management, building sales teams, and developing sales policies

-       Experience in managing retail store chains/showrooms; preference for experience in electronics/high-tech retail

·       Strong sales skills and business acumen

·       Deep understanding of the market with strong analytical skills in market and competitor analysis

·       Comprehensive knowledge of the company's business products.