About TTI

Founded in 1985 and listed on the Hong Kong Stock Exchange (SEHK) since 1990, Techtronic Industries (TTI) is a global leader in power tools, accessories, outdoor power equipment, and floor care products. With over 51,000 employees and 2021 global sales exceeding US$13.2 billion, TTI drives industry transformation through eco-friendly cordless technology.

Job Summary

The Customer Quality Assurance Engineer ensures products meet internal and external quality standards before shipment, handles customer complaints, and collaborates with cross-functional teams to enhance customer satisfaction and drive continuous improvement.

Key Responsibilities

• Manage customer complaints, returns, and quality requirements.
• Conduct root cause analysis, dimensional checks, and coordinate with customers to verify corrective and preventive actions.
• Lead Out of Box Audits (OBA), Use Tests, and quality improvement initiatives.
• Collaborate with IPQA to analyze data, implement containment, and drive corrective, preventive, and continuous improvement actions.
• Support OBA & Use Test Supervisor in team management and training.
• Work with cross-functional teams to meet delivery and production goals while maintaining quality standards.
• Maintain and enhance TTI’s quality management systems.

Requirements

• Bachelor’s degree or higher in Electrical, Electronic, Mechanical Engineering, or related fields.
• Minimum 4 years of quality-related experience, particularly in handling customer complaints. Familiarity with metal, plastic, electrical, or electronic products is a plus.
• Proficient in quality tools and methods (Six Sigma, ISO 9001, FMEA, Control Plan, PPAP, APQP, MSA, SPC, DOE, 8D). Six Sigma Green Belt certification is an advantage.
• Strong problem-solving and analytical skills, with the ability to work independently and proactively.
• Excellent communication, interpersonal, and customer service skills.
• Team-oriented with a positive attitude.
• Fluent in English (reading, writing, speaking).
• Proficient in MS Office and Outlook.

Benefits

• Competitive salary with 100% pay during probation.
• 13th-month salary, phone allowance, and 15 days of annual leave.
• Annual salary review and special occasion gifts.
• Shuttle bus service, 24/7 accident insurance, and PVI Care health insurance.
• Access to internal/external training (teamwork, leadership, communication, etc.).

• Degree: Bachelor
• Job type : Permanent
• Age: Unlimited
• Salary: Competitive