Service Assistant (German speaking)

Job Description

1. Project management

- Support Service Manager in new project implementation.

- In charge of project daily operation, including: monitoring, importing, exporting and making required reports. - Make sure the outputs are delivered as required in the SLAs.

- Analyze projects errors on daily basis in order to have quick actions to improve project quality.

2. Others

- Support Service Manager on daily tasks.

- Backup for Service Manager or other Service Assistants when needed.

- Make sure other tasks assigned by higher management are completed in good quality and delivered as committed.

- Escalate to higher management for anything that is beyond authority or poses risks to the projects.

Job Requirement

- College degree and above.

- German language: Level B1 and above.

- Negotiation, Problem solving skills.

- Communication and interpersonal skills.

- Leadership and supervision skills.

- Planning and analytical skills.

- Strong multi-tasking abilities.

- Teamwork, hardworking, innovation and creativity.