Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada.
Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company’s equipment and services.
Working Hours:
Shift 1: 08 PM – 04 AM
Shift 2: 04 AM – 12 PM
5.5 days per week
Job Requirement
Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)
Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
Understanding networking, including setting up routers, modems, and reserved IPs.
Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
Owning a laptop/PC that supports Work From Home (WFH) in emergencies.
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