Technical Support (Night Shift)

Mô tả Công việc

• Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada.
• Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
• Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company’s equipment and services.

Working Hours:

• Shift 1: 08 PM – 04 AM
• Shift 2: 04 AM – 12 PM
• 5.5 days per week

Yêu Cầu Công Việc

• Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)
• Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
• Understanding networking, including setting up routers, modems, and reserved IPs.
• Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
• Owning a laptop/PC that supports Work From Home (WFH) in emergencies.