Tenant Relation Manager

Job Description

Tenant Lease Management:

• Manage tenant lease contracts, including receiving and reviewing lease agreements.
• Oversee the handover of spaces and guide tenants through the documentation process for construction.
• Coordinate with relevant departments to support tenants during construction, ensuring adherence to regulations.

Customer Complaint Handling:

• Receive and respond to tenant information and calls.
• Record complaints and propose effective solutions to resolve tenant issues.

Lease Adjustment and Termination:

• Process tenant requests for lease adjustments, evaluating and preparing proposals for approval.
• Negotiate lease terminations and propose solutions that align with company policies.

Debt and Risk Management:

• Manage and recover tenant debts, including controlling the risk of bad debts.
• Provide risk assessment reports related to tenant financial obligations.

Lease Expiration and Renewal:

• Monitor lease expiration dates, manage tenant lease renewals, and report on contract extensions.

Tenant Business Performance:

• Evaluate tenant business performance and propose support solutions to enhance tenant satisfaction.

Service Quality Control:

• Monitor and evaluate the quality of services provided to tenants and ensure compliance with contract terms.

Communication and Coordination:

• Provide necessary information to all tenants, particularly in office buildings.
• Send messages and correspondence to tenants as required.
• Maintain good interaction with technical, security, and housekeeping departments to address tenant needs.

Subcontractor and HR Support:

• Manage subcontractors as required to support tenant-related activities.
• Assist the HR department in selecting customer service staff to enhance tenant relations.

Training and Team Development:

• Develop and maintain a positive attitude in customer service training programs.
• Allocate training time for customer service staff and receptionists as necessary.
• Ensure that all employees maintain high standards of appearance, personal hygiene, and proper uniform usage according to company guidelines.

Administrative Tasks:

• Update attendance sheets and work schedules of employees.
• Maintain daily work logs and a job request tracking list to ensure all tenant-related activities are documented and monitored.

Job Requirement

• Bachelor's degree in Business Administration, Property Management, or related field.
• Proven experience in tenant relations, property management, or a related field.
• Strong negotiation, communication, and customer service skills.
• Ability to manage multiple tasks and priorities effectively.
• Knowledge of lease agreements, debt recovery, and risk management.
• Proficient in using property management software and tools.
• High attention to detail and problem-solving abilities.