Customer Service Officer

Job Description

• Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
• Check customer’s satisfaction
• Manage customers database
• Daily searching news
• Weekly inviting customers to join Customer gathering (CG)
• Weekly hosting customer gathering
• Record details of inquiries, comments and complaints
• Handle Complaint case from consumers, retailers and distributors.
• Do reports on complaints cases.
• Key in customers database from other sources
• Update & send E-birthday card to loyal customers
• Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
• Manage content, activities on Youtube channel & and Zalo page.
• Compose E-magazine contents and make layout

Job Requirement

• Female, welcome fresh graduate from University or under 1 year experience
• Have passion in service industry;
• Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
• Flexibility to respond to a range of different work situations,
• Can working independently, ability to multi-task, prioritize, and manage time effectively
• Be willing to work overtime occasionally if requested
• Proficiency in both English and Vietnamese communication
• Proficiency in using MS Word, Excel, PowerPoint, Social network
• Photoshop, AI, canva skill is an advantage

For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng - Cơ hội nghề nghiệp)

Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN